Professionalism can be defined as the level of competence or skill expected from an individual in their respective field. In the context of a Corporate Secretary, it goes beyond mere appearance and educational qualifications. It involves conducting business affairs in a literate and outstanding manner, consistently meeting high standards of work and behavior in the workplace.
KEY CHARACTERISTICS OF PROFESSIONALISM
Professionals should exude confidence through polite and well-spoken interactions with customers, superiors, and co-workers. Maintaining composure in tense situations and being mindful of body language and facial expressions are crucial aspects.
2. Dress for Success:
Neat appearance is essential, meeting or exceeding company dress code standards. This is especially crucial in corporate settings, where one’s appearance matters when dealing with clients.
Keeping promises and ensuring timely completion of tasks is vital. This includes responding promptly to communication and following up on commitments, which is particularly important for a Corporate Secretary.
4. Morals and Ethics:
Adherence to a strict code of ethics is imperative for Corporate Secretaries. Displaying professional, respectful, and ethical behavior in all business dealings is essential, even in the absence of written codes.
5. Maintain Poise:
Regardless of the situation faced, professionals should maintain composure. Responding calmly to inappropriate behavior and finding constructive ways to handle challenges is crucial.
6. Good Phone Etiquette:
Proper phone etiquette involves identifying oneself clearly, listening attentively, and following up on agreed-upon actions from phone conversations.
Professionals strive to become experts in their field through continuous development and attending relevant seminars to broaden their skills and knowledge.
Being structured and organized in work and tools is key. Proper planning contributes to achieving the desired organizational skills.
9. Use the Right Tone:
Choosing the appropriate tone when communicating with clients, whether verbally or in writing, is crucial. Brief and to-the-point communication is often effective.
Professionals take responsibility for their actions. Owning up to mistakes, resolving them, and not blaming others are essential aspects of professionalism.
RULES OF PROFESSIONALISM
Show respect by understanding boundaries, using appropriate language, and refraining from disparaging others’ opinions.
2. Common Courtesy:
Greet people, use professional titles, employ formal writing styles in correspondence, and use polite language such as ‘please’ and ‘thank you.’
3. Honesty and Ethics:
Maintain honesty and ethical behavior, accurately representing oneself and the company while conducting fair business practices.
4. Professional Appearance:
A professional appearance creates the first impression. Dressing conservatively conveys professionalism, respect for the job, colleagues, and customers.
5. Positive Attitude:
Maintain a positive attitude, avoiding disparaging remarks. Communication should consistently reflect professionalism.
In conclusion, the art of professionalism is integral to every industry, showcasing competency, responsibility, and commitment in performing tasks within an organization. For firms, especially those dealing with corporate secretarial services, professionalism is not just a preference but an ethical requirement that should guide all actions and duties.